Considering using Outdoor Artisan for your next project?
Here is a brief summary of our process so you know what to expect.
Once you contact us we will set up a free consultation for a time that is convenient for you. During that first appointment, we listen . . . to your dreams, ideas and concerns for your yard. We'll then provide you with an original design based on your desires and our professional experience. If you love the design and want to move forward to the next step, we will give you a quote that you can count on. This is not an estimate! It is a promise that we will complete your project for the amount that we have quoted. If you choose to add work or change materials, no problem, we will provide you with another quote for that. This is very important to us! We want you to be able to relax and enjoy the whole creative process, knowing that there won't be any cost surprises at the end of the project.
After going over all the details, if you still feel that we are the company to create your hardscape, simply sign the quote. We then add you to the Outdoor Artisan project schedule and give you an estimated starting date. At this time, we do require a scheduling deposit. The exact amount varies depending on the size of your project, but it is usually $500. We will strive to get your job started on the scheduled date, however sometimes there are unforeseen delays - mostly due to weather conditions since everything we do is outside.
Just before we begin working your materials will start arriving. We'll call beforehand to let you know to expect the deliveries and to confirm where you would like them placed. On the first day of your project, Clive will arrive with a crew, mark out the dimensions and they begin the work. Very exciting! Less exciting, but necessary, he will also collect the materials deposit. This is usually 40% of the total job cost and can be paid with a personal check or credit card.
Once Clive is on your job that is his #1 priority and he will stay in touch with you throughout the project to make sure you are happy with the progress. Your hardscape will be installed correctly and with excellence. We
pay careful attention to the foundation to ensure that your stonework will
stand the test of time. Clive is a passionate
perfectionist! He makes it his job to ensure that every detail of the
project has that "just right" feel. By the way, once we start your job,
we stay on it until it is finished. We will also do our best to have your
project completed in as few days as possible while keeping the work zone
tidy as the job progresses. After all, this is what makes your project fun and exciting instead of a contracting nightmare.
Once your hardscape is complete and your yard restored to order, Clive will meet with you to make sure that you are 100% satisfied. If you are (and we have every reason to expect that you will be) Clive will collect the final payment and leave you to enjoy your very own hardscape for years and years to come! Oh, did we mention that we have a lifetime guarantee on all our hardscapes! So if there are ever any problems, call us. We will be there ASAP to make it right.
That is the Outdoor Artisan process!